Problem Solving On Linux and Windows

Connectivity Problems

If you encounter connectivity problems like inability to receive incoming calls or failure to make outbound calls, you should obtain the SIP trace logs and contact your SIP Service Provider and ask for the reason.

SIP Trace Logs

SIP Protocol trace can be enabled in menu Blink->Preferences->Logging->SIP trace. The location of the trace file is:

Windows XP
C:\Documents and Settings\Username\Application Data\Blink\logs\sip_trace.txt
Windows Vista and 7

Reporting Problems

Go to the Blink Support Forum.

Please report your OS name and version and Blink version. You can find Blink version in menu Blink->About.

Program Exceptions

On Linux, Blink program exceptions are logged to standard error (if running from a terminal).

On Windows, Blink exceptions are logged to output.log, which is located in different places dependin on the Windows version:

Windows XP
C:\Documents and Settings\Username\Application Data\Blink\logs\output.log
Windows Vista and 7

These files can easily be accessed from the Window -> Logs menu.

Crash Reports

On Linux, in case of a crash, a core file is generated in the user home directory. If no dump is generated, add to the user profile ulimit -c unlimited

On Windows XP, crash dump files can be found in the folowing folder: C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson.

The filenames are called drwtsn32.log and user.dmp. The dump file user.dmp can be analyzed with the Windows Debugger:
Load the file user.dmp in Windows Debugger and type !analyze -v to obtain a backtrace. Click here for instructions on how to use the debugger.

Configuration File

Blink accounts and settings are stored in a flat-text configuration file.

It is critical that you do not edit this file manually. If you did and Blink does not start you must delete the file and start all over again. The location of the configuration file is:

Windows XP
C:\Documents and Settings\Username\Application Data\Blink\config
Windows Vista and 7

If you send the configuration file to us for debugging, use a text editor to strip the passwords and Google token.